All orders placed before 10AM Brisbane time will be sent on the same day as order.
Purchases made on weekends and public holidays will be processed on the next business day.
We endeavor to process all other orders within these time frames, however during busy sale periods or after a new release processing may take a little longer.
You will be notified of any shipping delay by email.
Delivery to regional areas takes 2-3 business days.
Shipping options available are standard shipping at $10.00 or express shipping at $12.00
Once your parcel has been dispatched you will receive an email with your tracking number.
If you have made an error in your delivery address please call us as soon as possible on 0411544090.
For all online customer service and order enquiries, either email us at firstname.lastname@example.org or call us on 0411544090 between 8.30 am to 4:30pm Monday to Friday (AEST).
RETURNS POLICY FOR PURCHASES MADE ONLINE
We want you to love your online purchase from Buck Wild Country. If for any reason you are unsatisfied you may return for a store credit ONLY or exchange the item/s you’ve purchased.
Returns for store credits or exchanges are accepted within 14 days from the date of purchase for full price items. Sale items are non-refundable.
Items must be in original condition and must not have been worn, altered or washed. All tags and packaging must remain in place. We suggest that all items should be tried on as soon as they are received to ensure you are able to return items within our returns timeframe.
All returns should be sent via registered post. Returned items lost in the post are not the responsibility of Buck Wild Country.
Please ensure you include your Order Number with your return, this number can be found in your Order Confirmation email.
Please send all returns to:
Buck Wild Country
Please fill out our returns form. Once the items have been received they will undergo a quality review and once cleared, you will either receive your new item (for exchanges) or a refund of purchase price (excluding original shipping cost) via the payment method used during your purchase. We endeavour to process refunds as soon as they are approved but please allow 5 working days for returns to be processed. You will receive an email notification on the status of your store credit or exchange once processed. All store credits are valid for 6 months.
We do not refund shipping charges unless your items are faulty. Exchanges will be resent at your cost, please ensure a return mail bag is included in your return package. Buck Wild Country is not liable for the loss of garments being returned and we recommend using a traceable delivery method and taking note of your tracking number.